Frequently Asked Questions
I'm only having a small wedding organization. Do you have a minimum order quantity?
We do have a minimum order of 25 pieces. This is to cover the labour and material costs involved with each project. We can print less than 25, however the price for 10 or 20 pieces will be closer as 25 pieces.
I've placed my order! What happens next?
Once your order is placed, we will send you an email requesting your wedding details. Upon receiving your information, we will provide you with a digital design proof for your review and approval before proceeding with printing.
Your order includes two rounds of revisions. We are happy to accommodate changes to foil color and text. However, fonts, layout, and design elements cannot be altered unless discussed prior to placing your order.
Any additional revisions or layout adjustments will incur a fee of $75 per proof and will be invoiced accordingly.
Do my invitations arrive assembled?
No, we deliver your items unassembled. If you require assembly services, please contact us prior to placing your order.
I've left it too late! Can you rush my order through?
Please contact us to inform us of your required delivery date for the invitations. If we are able to prioritize your order, a 30% rush order fee will apply.
Once we confirm whether expediting is possible, we will guide you through placing your order.
Can I see how my invitation might look before ordering?
Unfortunately, we do not create any artwork prior to an order being placed. Once the order is confirmed, we will prepare and send digital proofs for your review.
Who is responsible for typos and errors on printed products?
Once the design is finalized, we will request your approval to proceed with the printing process. Upon receiving your approval, preparations for printing will begin promptly, and printing will commence once all necessary preparations are completed.
Please note that we are not responsible for any errors on approved designs, so it is essential to carefully review your proofs for spelling, punctuation, capitalization, and grammar. Changes cannot be made after the dies are produced, and a replacement die fee will apply.
If any error occurs beyond the approved proof, we take full responsibility at that stage and reprint the related work without getting any fees.
Can I divide an order into different languages or content?
No, we press invitations and stationery using dies, and each item requires its own die. Therefore, if you need invitations in different languages or with varying content, we must use multiple dies, which we treat as separate orders.
Please add these items to your shopping cart individually. For example, if you require 75 invitations in English and 25 in Spanish, first add 75 sets to your cart, then repeat the process for the 25 sets.
Do you have another question?
If any question you have in mind is not answered here, you can quickly send us your question by filling out our contact form.
Your messages will be answered within 12 hours at the latest.